What is an example of a time you provided excellent customer service?


Providing excellent customer service comes from having excellent interpersonal skills. Therefore, examples of excellent customer service involve any time a person employs these interpersonal skills. Some of these skills include communication, listening, assertiveness, self-control and positive thinking.

There are several attributes individuals may have that make them excel at customer service. Clear communication is essential when handling customers. A person must be able to understand the customers need and be able to convey a solution. In addition, it is important to be a good listener. This allows a person to know exactly what customers want and how he can assist them. A calm demeanor is also important. If a customer becomes upset, having a calm person present can often diffuse the situation. Being positive and having self control also helps a person in customer service. It is also important for an individual to be assertive, but not aggressive, when handling customers. Assertiveness shows that an individual is confident, competent and organized. It is important to speak in a strong, steady voice without being demanding. Whenever a person has exhibited some or all of these essential customer service skills, he can be certain that is an example of excellent customer service.

Q&A Related to "What is an example of a time you provided excellent..."
When I work in the garment Departmental store I work a few days with the customer. One of customer came to me and bring his shirt after 3 months. I gave him smile and asked him not
1-staff should be proactive,show enthusiasm and be sensitive to customers needs. 2-welcome customers warmly and make them feel important. 3-show them respect ,take care of their needs
To me, it's a matter of an employee going out of his/her way to help a customer who clearly needs help. An example from my past would be from the days when I worked at a major grocery
The most important skill is Listening, which is not as easy as it sounds. Other skills are basic communication, compassion, empathy, and reasoning. The acute hospital setting is unique
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