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1. Get attention. Before giving any instructions, make sure you have everyone's attention. Clarify who needs to listen to your instructions when addressing large groups and check
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1. Break down the task into its basic steps, especially if your listener may not be able to grasp more complex instructions. Think of every single action that must be done in order
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1. Make sure all paperwork for your human resources department is in order. All forms should be filled in with the correct information and documented correctly in the employee's file
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1. Sit down and talk to the employee. Although the employee behaved poorly by sleeping on the job, you must remain professional. In addition, you want the employee to be comfortable
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