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How to Calculate ASA in Standard Call Centers.?

Answer

1. Calculate the average call arrival rate by dividing the number of calls you receive in 30 minutes by 30 - the number of minutes - or by 1800 - the number of seconds in 30 minutes. For example, 400 calls / 1800 seconds = 0.22 calls per second. 2.
source: www.ehow.com
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