Role of a Receptionist?


A receptionist is a person who takes an office or administrative support position in a company or organisation. Some of the roles of a receptionist are ensuring that all the callers and customers are taken care of and a good business image is portrayed to the public. The receptionist should also be aware of the conduct of staff and customers who frequent the reception area.
3 Additional Answers
Receptionists have the responsibility that affects the success of an organization as they are the ones who should make a good first impression. If it is a fairly large organisation, then a receptionist would be required to cover a number of tasks. Receptionists greet visitors, respond to inquiries from the public, answer telephones, route and screen calls, and provide information about the organization. As some of the tasks are common to most receptionists their specific responsibilities vary with the type of establishment in which they work.
Receptionist's main role is that they are the first link between customer and employees of the business. They work on their own or in groups of two greeting customers and guiding them to their desired destination. They also make appointments and ensure important documents reach the correct individual.
The receptionist is often the first person and also last that a visitor sees when entering or exiting a company's doors. An ideal receptionist should be well organized and calm to help make both workers and visitors feel at ease and welcomed once they cross the threshold of the company's office.
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